Who I Am

I am Jonathan Isted, a professional life coach. I operate Jonathan Isted Coaching and I am responsible for how your personal data is collected and used.

You can contact me using the details below:

• Email: jonathan@jonathanistedcoaching.com

Why I Collect Your Personal Data

I collect your personal information so I can respond to your enquiry, provide coaching services, and keep you informed about services you have expressed interest in or purchased.

Who I Share Your Data With

I do not share your data with third parties. If I ever need to share your data (for example, with a specialist you consent to being referred to), I will always ask for your permission first. Your data will never be shared with organisations outside of Europe.

What Happens If You Do Not Provide Your Data

Without certain personal data, I may not be able to respond to your enquiry or provide my services. Some information is necessary to deliver a smooth and professional coaching experience.

How I Protect Your Data

Your data is stored securely. I use SSL encryption across the website, strong password protection, and regular security monitoring. All traffic is handled over HTTPS, and no payment information is stored on the site — payments are handled securely by trusted third-party providers.

Your Data Rights

You have the following rights regarding your personal data:

• Access: Request a copy of the personal data I hold about you.
• Correction: Ask me to update or correct inaccurate information.
• Erasure: Request deletion of your data (unless I am legally required to retain it).
• Restriction: Ask me to restrict how your data is used.
• Objection: Object to how your data is processed.
• Portability: Request a copy of your data in a commonly used format.
• Withdraw Consent: Opt out of marketing at any time using the unsubscribe link in my emails.

How Long I Keep Your Data

If you do not become a client, I will retain your data for up to one month unless you have opted into marketing. If you become a client, I will retain your data for up to one year after the end of our working relationship. Marketing preferences remain active until you unsubscribe.

Where Your Data Is Stored

Your data is stored on secure Google Cloud servers located in London, UK. Backups are also stored within secure data centres across Europe to ensure reliability and compliance with data protection regulations.

How I Collect Your Data

I collect personal data in the following ways:

• Contact Forms: When you submit a form on my website, the data is stored for up to 30 days so I can respond and follow up. This data is only accessible to me. You may request its deletion at any time.
• Google Analytics: I use Google Analytics to understand how visitors use my website and to improve its performance. This data is anonymous and does not personally identify you.

Cookies

My website uses cookies to enhance your experience. Cookies help to:

• Remember your preferences between visits
• Store form data so you don’t have to re-enter it
• Understand how visitors interact with the site

Cookies are not used to personally identify you. You can manage or delete cookies at any time — guidance is available at AboutCookies.org.

Exercising Your Rights

To exercise any of your rights regarding your personal data, please contact me using the details above. I will respond promptly and in line with data protection laws.

How to Make a Complaint

If you are unhappy with how I have handled your data, I would appreciate the opportunity to resolve the issue first. You also have the right to raise a complaint with the Information Commissioner’s Office (ICO):

• https://ico.org.uk/concerns
• ICO Helpline: 0303 123 1113

Additional Information

If you have any questions about this policy or how your data is handled, please contact me using the details above or via the website contact form.

This policy was created on 20/05/2025 and last updated on 21/01/2026. This policy may be updated from time to time.